At UdaanX, we are committed to providing reliable online examination services, mock tests, and test-preparation assessments. This Refund & Cancellation Policy sets forth the terms and scenarios under which refunds or cancellations may or may not be granted for paid mock tests, exam registration fees, and premium test series.

1. General Policy for Digital Test Packages

Due to the digital nature of our services, test packages, premium question sets, mock series, and examination access passes become instantly accessible and consumable upon enrollment. Consequently, payments made on UdaanX are generally non-refundable once account access or exam enrollment is activated.

2. Refund Eligibility Criteria

A refund request may be reviewed and considered exclusively under the following conditions:

• Duplicate Payments: The user was charged multiple times for the exact same test series or exam registration due to a technical glitch.
• Deduction Without Activation: The payment was successfully debited from your account, but the test access was not unlocked within 24 hours and our support team could not resolve the issue.
• Unauthorized Transactions: Fraudulent or unauthorized payment activity verified and reported by the respective payment gateway or banking partner.

All refund claims must be formally submitted within 7 days of the original payment transaction date.

3. Non-Refundable Scenarios

Refund requests will not be approved in the following circumstances:

• The student has already attempted, opened, or viewed questions from the enrolled test series or mock exam.
• Disruptions caused by user-side issues, such as poor internet connectivity, uncharged devices, browser incompatibility, or power failures during an ongoing test.
• Dissatisfaction with test scores, ranking outcomes, performance metrics, or answer key evaluations.
• Change of mind, opting out, or choosing not to appear for a scheduled test after completing the purchase.
• Assessments purchased during promotional campaigns, discount coupon redemptions, or special seasonal sales.

4. Refund Processing & Timelines

Once a refund request is verified and approved by the UdaanX accounts team, the approved amount will be returned through the original payment method (Credit/Debit Card, UPI, Net Banking, or Digital Wallet). The credit typically reflects within 7 to 15 business days, subject to your issuing bank's clearing cycles. Standard payment gateway processing fees may be deducted where legally permissible.

5. Cancellation Terms

Students may cancel an order before attempting the examination only if there is a verified technical issue preventing access. Once an exam session has started or test papers have been accessed, cancellations cannot be accepted.

6. How to Submit a Refund Request

To initiate a request, write to our support desk with the necessary verification details:

• Student Full Name
• Registered Email Address & Mobile Number
• Enrolled Test Name / Package ID
• Transaction ID / Order Reference Number
• Date & Amount Paid
• Clear explanation and supporting screenshots of the payment issue or duplicate deduction